Quality Service Since 1946

Reviews

King's Heating & Plumbing, Inc.King's Heating & Plumbing, Inc.
4.2 Stars - Based on 98 User Reviews
King's Heating & Plumbing, Inc.King's Heating & Plumbing
3.3 Stars - Based on 7 User Reviews
Jason Van DameJason Van Dame

We had our furnace system go down right at the onset of winter. We had gotten a crazy quote from
Another company before we reached out to kings.

I sent an email requesting a quote and the Mr. King was out there within 2 days with quotes and full of informative information about exactly what system they would put in.

The two technicians they sent out were respectful and professional. They were extremely good at communicating what they were doing, if they needed anything from us and what their timeline was. The installation was clean and timely and the work was 110% professional.

We had some financial difficulties that made us have to stretch the full payment of the job a little bit and the staff at kings were extremely understanding and worked with us. My family and I are super thankful for that.

Kings will have mine and my families business and recommendation for life.

Read More
Chris CarltonChris Carlton

Replaced water heater and cleaned up some work related to my furnace. Called at 9am and Dustin was at my door in less than an hour. Very professional and courteous. Explained everything well and went right to work. Very happy with all of his work.

Read More
Lora Burke-MulkeyLora Burke-Mulkey

Very disappointed. I felt with all their years in business they were who to call when water heater wasn't working. He (Dustin) came, measured, told us a tank would not fit as they are wider now. This is true however he offered no option other than to have wall cut out. Basically we paid $100 for him to use his tape measure and give us a "free" jar opener. $100 because I had $100 bill and he had no change, told me I would have to drive to office for my $5 change (would have spent that in gas and time to drive there!). Called another company, affirmed the space has too narrow opening however told us of a few alternatives. We ended up getting a tankless water heater, expensive yes but we had to have something and a tank was not an option.
My question is why didn't Kings talk to us about any other fix? I basically paid $100 for him to pull out tape measure and say sucks to be you, and leave...oh and hand us jar opener! My hubby said pretty expensive rubber jar opener eh? Is this their standard type of service?

UPDATE: I received a call today. Jeff, from Kings was very polite and shared his disappointment in our experience. He stated this will be addressed with the representative who was here and shared with other team members (as a precautionary tale). He asked if they could refund the service call fee we paid ($100), I, of course, agreed to this offer. I really appreciate the refund but more importantly I appreciate Jeff taking time to read my review and call us to further inquire and to offer a resolution. We had, unfortunately for them, already bought a system with another provider.

It is extremely vital we, the consumer, share your experiences, I know from having overseen 7 clinics in my career we don't always know what all transpires with each of our team members and our customers (patients in my case) this often results in our inability to fix things (we can't fix what we dont know is "broke"). ALWAYS take the time to provide feedback!

Thanks Kings!

Read More
Susan MeissnestSusan Meissnest

Big thank you to Brian who serviced our Generac and HVAC this am with professional care and friendliness. Will definitely recommend Kings to all 👍

Read More
Susan M.Susan M.

Our water heater went out on Wednesday night and Thursday am King's saves the day Installing a new one ! They've always gone above and beyond with customer... Read More

What People Say

J. Coffey

High-Quality Service

I am not accustomed to receiving the high-quality service that Dave provided me last week in locating and installing a matching tank and stool. Dave is, indeed, an asset to King's and to the public as well. Thank you.

P. McClung

Very Knowledgeable

Thank you very much for having sent Jeff to service our air conditioner so it would be successfully ready for summer performance. Jeff was a delight to meet, a perfect gentleman, and very knowledgeable in his work. You folks have continued to be so very kind to me since Fred went to be with Jesus and I do appreciate this.

M. Young

Great Customer Service

Jerry, I just wanted to take a minute and thank you for the great deal you gave me on my new water heater Wednesday. (by the way, it works great and now my home is vented correctly). I also want to let you know that... throughout the day your guy at the counter was giving great customer service. Before we saw you, he was giving us his attention and trying to solve our problem and shooting straight with us the whole time. It seems anymore in America "customer service" is an oxymoron (like jumbo shrimp or pretty ugly). So, it is very refreshing when a company like King's offers the kind of service you do. So many people are trying to sell consumers their product...but when your guy gives us so much valuable help he's really selling me on Kings. So many big companies have lost the art of customer service...I'm so glad that someone in my generation is running a local business where customer service is alive and well. So, just wanted to say again, thanks for all the help and the great deal. And please be encouraged to keep taking care of customers. Your crew made a great impression on me yesterday and you can be sure I'll rave to my friends about how I was treated. Thanks.

Home / Reviews